Privacy Policy

1. Who We Are

Ship Chandler Africa operates shipchandlerafrica.com as a business-to-business marine supply and ship chandling website serving maritime customers and vessel operators.

Privacy enquiries may be directed to: supply@shipchandlerafrica.com .

2. Information We May Collect

When you submit a marine supply RFQ or contact request, information may include:

• Contact name
• Company or ship manager name
• E-mail address
• Telephone or WhatsApp number
• Vessel name
• Vessel type
• IMO number or call sign
• Port of delivery
• Estimated time of arrival
• Requisition and technical supply details

Standard technical information such as IP address, browser or user-agent information, request path and website access records may also be processed for security, troubleshooting and basic traffic statistics.

3. How We Use Information

Information may be used to:

• Respond to RFQs and marine supply enquiries
• Prepare quotations and sourcing requests
• Coordinate vessel and port delivery requirements
• Communicate about an enquiry or order
• Identify suitable suppliers or service providers
• Maintain operational and commercial records
• Protect website and system security
• Prevent abuse, fraud or unauthorized activity
• Comply with applicable legal obligations

4. Legal Basis Where Applicable

Where data protection legislation such as the GDPR applies, personal information may be processed when necessary to take steps requested before entering a contract, to perform a contract, to pursue legitimate business interests, to meet legal obligations or on the basis of consent where consent is required.

5. Sharing of Information

Information is not intended to be sold to advertisers.

Marine supply operations may require relevant information to be shared with suppliers, logistics providers, technicians, port agents, launch operators or other service providers where necessary to prepare or fulfil a vessel requirement.

Information may also be disclosed when required by law, regulation, court order or competent authority.

6. International Maritime Operations

Ship chandling and marine procurement are international activities. A vessel request may therefore require communication with suppliers or service providers located in countries different from the person submitting the enquiry.

Where applicable data protection law requires safeguards for international transfers, appropriate legal or contractual measures should be used.

7. Data Retention

Personal and commercial information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining commercial records, handling disputes, protecting legitimate interests and satisfying applicable legal or accounting obligations.

8. Data Security

Reasonable technical and organizational measures are used to protect information against unauthorized access, alteration, disclosure or destruction.

No internet transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on the law applicable to you, you may have rights concerning your personal information, including rights to:

• Request information about processing
• Request access to personal data
• Request correction of inaccurate data
• Request deletion where applicable
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent
• Submit a complaint to a competent supervisory authority

Requests can be sent to supply@shipchandlerafrica.com .

10. Cookies and Session Technologies

The website may use essential session technologies required for security, administration and website functionality.

More information is available in the Cookie Policy.

11. External Services

The website may load technical resources such as fonts, scripts, hosting infrastructure or content delivery resources from third-party providers. Those providers may receive standard network information necessary to deliver their resources.

12. Children

This website is intended for business and maritime professionals and is not designed as a service directed to children.

13. Changes to This Policy

This Privacy Policy may be updated when website functionality, business practices or applicable requirements change.

14. Contact

Privacy or personal-data enquiries can be sent to:

supply@shipchandlerafrica.com